Over the years we have installed, repaired, upgraded and decommissioned a range of PBX phone systems for businesses all over Sydney. We've seen the struggle of businesses moving to new offices, having to reinvest in new cabling at the new venue and pay a high labour cost to get the Phone System packed up and relocated overnight or on the weekend to reduce downtime. We still see small businesses who have a basic phone system only just good enough to hold and transfer calls, unwilling to fork out the extra cash for additional components or upgrades to have simple things like "music on hold", "auto attendants" or even voicemail.
Hosted PBX - your Phone System on the cloud
No doubt your I.T. guy has either moved (or at least backed up) all your company (and perhaps personal) data to the Cloud - a magical place located inside the internet that allows you to work from anywhere, access your data from anywhere, freeing your business from having to host, secure, and maintain a web sever, and keeping your data secure and accessible where keeping files on easy-to-lose USB drives is not required.
Well, now your business Phone System can be hosted on the Cloud too... and comes with some very lucrative cost benefits.
all your calls run over the internet (win - VoIP is cheaper than standard PSTN phone lines)
all the functionality of an expensive top class PBX that could only be altered/configured by Technicians can now be right at your fingertips for a fraction of the cost (win - you get more for less!)
you don't need extra phone cabling to run with your data cabling inside your office (win - more cash in your pocket)
Wait, I don't need Phone cabling?
With a cloud based Hosted PBX, all your phones (or "stations", "extensions") will be IP Phones, network devices which plug into your LAN (computer network) instead of plugging into a standard phone socket. All your IP Phones connect to your Cloud-based Phone System through your network over the internet, so you don't need that big PABX box to be mounted on a wall anywhere, and you don't need separate phone cables to run to each desk.
And if you're thinking "hang on, that means I need more Data sockets?" then we have good news - most IP Phones are like tiny LAN hubs that have two Ethernet ports on the back - one to plug into the LAN, and another to plug into a PC. Which means, every desk really only needs 1 data socket, as the PC plugs into the IP Phone, and the IP Phone plugs into the Data socket. 😁
Because they are connected to the internet, IP Phones can access more information (like your company contact lists, line monitoring, auto config options, video calls, and more - depending on the model) and they can be accessed via the internet for troubleshooting (so a tech wouldn't need to go on site, they could just log into the phone remotely and make changes or fix any issues).
Plug and Play
As all the phones (or "stations") in a Hosted PBX are IP Phones which plug into data sockets (using the LAN), this means they are plug and play, without the need for cumbersome reprogramming or rewiring.
Want to move this phone over to that room? No worries, unplug it from here and plug it in over there. That phone will still ring and handle calls as it did before.
Want to work from home? No worries, just unplug the IP Phone from work and plug it into your home LAN. As long as your network setup (firewall and other security) doesn't block any required ports, you should be using your phone the same way you do at work, for no extra charge.
One of our staff members has family in Tokyo; whenever he heads over there for longer than a week, he simply takes one of our Cisco IP Phones with him and plugs into his family's LAN, giving him access to all incoming calls from Australian callers, and giving him access to call all Australian numbers, for the same cost as if he were in the office in Sydney - without any international fees or diversion charges. He also uses a VoIP App on his Smart Phone to access lines on our Hosted PBX, for when he's not at his desk with the IP Phone.
The phone calls for a cloud based Hosted PBX all route over the internet, so you can access your phone calls from anywhere in the world, as long as you have access to the internet.
What happens when my business moves premises?
As the title of the previous section alludes, its all Plug & Play... so the entire phone system of a Hosted PBX that would need to be relocated is... just the IP Phones.
That's right! Just get your I.T. department to set up an internet connection and a LAN (data network) at your new address, then when you're ready to move, simply unplug the IP Phones from your old premises and plug them into the LAN at your new premises. Your staff could probably do this for you; no need to hire any technicians!
What about additional Phone Lines, and Line Hunt?
Back in the day, you would have ordered an extra five, ten, or more PSTN (copper phone line) services and connected them all into your PABX to enable your office to make and take more concurrent calls. Then you would have set up "Line Hunt" with your Service Provider (like Telstra or Optus) so when a phone call is already in progress, and another customer calls your advertised phone number, it automatically diverts the call (without the customer knowing) to another one of those extra phone lines you ordered, where your phone system handles the calls as usual. This means, you are spending a crazy amount of Line Rental (per phone line) plus Line Hunt charges every month!!
Sure, you could sign up with a VoIP provider and run those extra ten, twenty lines over the internet, then pay a Technician to connect a bunch of little VoIP boxes into your existing PABX. This saves money on so much line rental, but you are still limited to what your PABX can do, and it will get expensive when you refurbish or move premises.
But with a Hosted PBX, all your lines are bundled into one virtual VoIP system on the cloud, which handles your Line Hunt and everything. Calls will be cheaper, customer's won't realise how calls are being routed in the background, and you should have access to a range of customisable features that make your business look professional such as time-of-day call routing (business hours calls ring all phones - after hours calls go straight to a specific after hours voicemail box with custom voice message), custom hold music/announcements, IVRs (press 1 for sales, press 2 for support), all of course depending on your Hosted PBX provider.
Can Cabled After Hours switch me over to a Hosted PBX?
We sure can. Email us with details of your requirements and questions, and we'll get back to you asap!